Moberts Fashion is dedicated in ensuring that you a Moberts lady enjoy their shopping experience. 

 

Rules to ensure that you are satisfied with your order. Viewing the size details on the website before purchasing to avoid inconveniences or delays. 

 

If by chance you make a mistake in your order size, message us on Instagram, TikTok or WhatsApp with your order number. Email at mobertofficial@gmail.com with 2-5 days of receiving your order. We can offer an exchange. 

On getting your message we will contact you requesting for your correct size. In a case where the outfit is not available in stock, we will offer other alternatives. 

 

TAKE NOTE OF THIS 

1.Free alterations are offered but strictly within the exchange time frame.

2.Outfits made according to a customer’s size cannot be exchanged. 

3.Outfits on sale cannot be exchanged or returned.

4.Any outfit exchanged must be returned within 5days of receiving it.

 

Returned or exchanged outfits are

📢 NOT TO BE WORN, WASHED OR ALTERED IN ANY WAY.

📢 OUTFIT MUST BE RETURNED IN THE ORIGINAL PACKAGE, LABEL OR TAGS. NO EXCUSE TO BE TOLERATED. 

Any outfit that has been worn or washed will be returned to the buyer. Outfits that are to be returned is advised to use trusted logistics companies. We will not be responsible for outfits lost or damaged during transport.  Customers are to pay the cost of logistics for any exchanged outfit returned or exchanged. 

 

 

OUTFITS DAMAGE

We make sure that any oufit sent out by us are checked properly and thoroughly. But in a case where you receive any outfit damaged during the process of dispatch we will gladly take responsibility for the return payment and the outfit will be exchanged by us. 

 

 

CANCELLED ORDER POLICY 

Any order placed online through our website is final and cannot be cancelled. We do not accept order cancellations. 

 

EXCHANGE/ REFUND POLICY 

We offer returns for items that are not on sale that has been listed as full price on the website only:

⚪️Two days for orders delivered in Uyo.

⚪️ Five days for orders delivered outside Uyo.

⚪️ Ten days for International orders.

 

QUALIFICATION FOR EXCHANGE 

1.All outfits must be returned in good condition including label,tags and original packaging intact.

2.We offer exchange only not refund.

3.Outfits tailored specifically to customer’s size cannot be exchanged or returned. We can only offer alterations but this is only done when the measurements has been taken by us. Measurements sent by the customer is specifically used in making the outfit, as we not be responsible for any mistakes in measurements sent by the customer.

 

MOBERTS FASHION WILL NOT BE HELD RESPONSIBLE FOR ANY WRONG SIZE SENT BY ANY CUSTOMER.

 

Thank you for choosing and trusting MOBERTS FASHION.